01 Book an inspection

Start by scheduling an onsite inspection so our team can assess the issue. The typical call-out charge is between $80 to $100 for most brands.

Commercial items is $150  and need advance payment. A $20 discount will be entitled for residential booking only.

Good news: if you choose to proceed with the repair, the call-out charge will be waived for residential and $100 for commercial item.

Priority will be given to online booking.

Same-day appointments are subject to tech availability and will have a add-on charges :

$80 within 1 hour or $50 within 3 hours. Office hours is from 9:00AM to 5:00PM.

Last booking slot for the day is 3:00 to 5:00 pm. Appointments after 6:00PM will have an add-on charge of $50, and $100 for appointments scheduled past 10:00 PM

02 Onsite Diagnosis

Once our tech arrives, they’ll inspect the appliance and perform basic SOP tests to identify the problem without removing any cover unless necessary. Based on the brand, condition, and nature of the issue, we’ll quote a repair range.

Minor repairs for common brands usually fall between $100 to $299, while high-end appliances range from $300 to $499. Major repairs requiring deeper work or diagnosis typically start from $300 and can go up to $690.

Please understand that HomeUnited or any technical business will not be able to give a definitive quote online but generally, the repair budget guidelines are as above. Anything major ranging more than 40% of the actual cost, our tech will suggest replacement unless the customer wants to continue.

03 Repair & Replace

If your repair requires specific parts, we’ll need your approval and a 50% deposit before ordering them. Because we work across many appliance types and models, we don’t carry parts until a job is confirmed.

For special setups—like appliances that are built into cabinets, stacked, raise on platform or located in tight spaces—there will be an add-on cost between $30 to $150 to cover the difficulty and extra work.

Typically for Washer that have :

1. Stack vented dryer $30

2. ⁠Stack condenser dryer $60

3. ⁠Stack heat pump dryer $90

4. ⁠Stack dishwasher $120

5  Raise on platform $30 extra

For others that are:

1. Conceal in cabinet $30

2. Conceal in Ceiling $50

04 Easy Payment

All payments are collected upon job completion unless pre-payment was required (for example, if you aren’t on-site during the inspection and for commercial appliances). Payment is mandatory for add-on work and commercial jobs before we proceed.

Once a quote is accepted, we’ll also ask for a 50% upfront payment for schedule reservation and any major prep or part sourcing

If payer is not onsite, a full advance payment is mandatory upon acceptance of quote to start job.

05 Change of Mind

If you decide not to proceed after inspection—or the issue turns out more complex than expected—you will be charged an abandonment fee between $30 to $100 to cover time and effort.

For commercial or high-end repairs where more work has been done or specialist insight provided, the fee can go up to $150 to $300.

If your appliance ends up needing new set, we will offset the call charge inspection fee toward a new product. Abandon fee will be on tech descretion.

Any add on part cost purchased and collected is non-refundable for any reason whatsoever.

06 Post-work Support

Even after your repair is completed, we’ve got your back.

If your appliance acts up again during the warranty period, we offer follow-up visits at just $10 for warranty complaints or $50 for out-of-warranty check-ins.

For commercial jobs, revisit fees are typically $50. Warranty coverage depends on the service provided and will be clearly communicated before we begin.